Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Hydraulic parts cannot be returned once installed. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Labor
- Shipping & Handling charges
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- All returns are subject to a 20% restocking fee and return shipping charges
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: 3825 Central Parkway, Ste A Hudsonville, Michigan 49426
Shipping returns
To return your product, you should ship your product to: 3825 Central Parkway, Ste A Hudsonville, Michigan 49426.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Use only a trackable shipping service and consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.